Terms & Conditions, Return, and Refund Policy
**Last Updated: July 14, 2025**
Welcome to
**ilovejhatka.in** (“Website”).
By accessing or using our Website, you agree to comply with and be bound by the following Terms & Conditions, Return, and Refund Policy (“Policy”). Please read this Policy carefully. If you do not agree with any part of this Policy, please do not use our Website or services.
1. Terms & Conditions
1.1. General –
**ilovejhatka.in** – The Website offers [describe products/services, e.g., fresh jhatka meat, poultry, or related products] for purchase and delivery within [specify service areas, e.g., specific cities or regions in India]. – By placing an order, you confirm that you are at least 18 years old and have the legal capacity to enter into a contract. – We reserve the right to modify these Terms & Conditions at any time without prior notice. The updated Policy will be posted on this page with the “Last Updated” date.
1.2. Use of the Website – You agree to use the Website only for lawful purposes and in accordance with this Policy. – You shall not: – Use the Website in any way that violates applicable laws or regulations. – Attempt to interfere with the Website’s functionality, security, or performance. – Use automated systems (e.g., bots) to access or scrape content from the Website.
1.3. Orders and Payments – All orders are subject to availability and acceptance by us. – Prices listed on the Website are in Indian Rupees (INR) and include applicable taxes unless otherwise stated. – Payments must be made through the payment methods provided on the Website (e.g., UPI, credit/debit cards, net banking). – We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, or suspected fraudulent activity.
1.4. Delivery – We aim to deliver products within the estimated time frame provided at checkout, but delays may occur due to unforeseen circumstances (e.g., traffic, weather, or operational issues). – Delivery is available only in [specify delivery areas]. You are responsible for providing accurate delivery details. – If you are unavailable at the time of delivery, we may leave the order at a safe location or with a neighbour, or you may need to collect it from a designated point.
1.5. Intellectual Property – All content on the Website, including text, images, logos, and designs, is owned by or licensed to us and is protected by intellectual property laws. – You may not reproduce, distribute, or use any content from the Website without our prior written consent.
1.6. Limitation of Liability – To the extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or products. – Our liability is limited to the amount paid for the product or service in question. ##
2. Return and Refund Policy
2.1. Eligibility for Returns – Due to the perishable nature of our products (e.g., fresh jhatka meat), returns are generally not accepted unless the product is: – Damaged, spoiled, or unfit for consumption at the time of delivery. – Incorrectly delivered (e.g., wrong product or quantity). – Contaminated or does not meet food safety standards. – To be eligible for a return, you must notify us within [specify time, e.g., 2 hours] of receiving the delivery by contacting us at [Your Contact Email/Phone Number].
2.2. Return Process –
To initiate a return:
1. Contact our customer support team at [Your Email/Phone Number] with your order details and a description of the issue.
2. Provide photographic evidence of the damaged or incorrect product.
3. We may arrange for the product to be picked up or request you to dispose of it safely. – Returns will be processed only after we verify the issue. ###
2.3. Refund Policy – Refunds will be issued in the following cases: – The product is damaged, spoiled, or incorrect. – The order was canceled before dispatch (if applicable). – Refunds will be processed to the original payment method within [specify time, e.g., 5–7 business days] after approval. – No refunds will be issued for: – Change of mind or customer preference. – Issues arising from improper storage or handling after delivery. – Orders not collected or accepted at the time of delivery. ###
2.4. Non-Returnable Items – Products that have been opened, used, or improperly stored. – Products delivered as per your order specifications but not consumed due to personal preference. ##
3. Contact Us For any questions, complaints, or support regarding this Policy, please reach out to us: –
**Email**: [rakeshvedantaalld@gmail.com] –
**Phone**: [9140250569] –
4. Governing Law This Policy is governed by and construed in accordance with the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts in [Prayagraj/Uttar Pradesh, India]. — ###